In the context of an API-based digital service platform, “returns” and “refunds” pertain to service fees, credit balances, and subscription-based service interruptions.
- Service Credit Refunds: If a confirmed technical failure within our API-based digital service platform results in documented downtime exceeding our SLA, clients may be eligible for a pro-rated service credit or refund.
- Request Process: All refund requests must be submitted via the official technical support channel, accompanied by the relevant transaction logs or technical diagnostic reports for review.
- Non-Refundable Costs: Set-up fees, third-party licensing costs, and fees incurred due to client-side integration errors are non-refundable.
- Processing Time: Once a refund request is approved by our finance and technical auditing teams, the adjustment will be applied to your account or processed back to the original payment method within 10–15 business days.
- Dispute Resolution: We are committed to a fair partnership. If you have concerns regarding a service charge, please reach out to our account management team to discuss a resolution before initiating formal disputes.